Category Archives: HP Laptop issue

14Jan/20

How to Factory Reset HP Laptop [Step-Wise Guide]

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How to Factory Reset HP Laptop

Factory Reset has been considered as a great solution when you are facing stubborn problems on your laptop. Or, if you are planning to sell your laptop, then also it is required to perform a factory reset of the system. 

It will delete all the settings from the system. And while doing this, you will be asked if you want to perform a total clean reset or want to keep the files of the system. You can choose either of the options depending on your preferences. 

But, if you are unaware of how to factory reset HP Laptop, then you can go through the section here under carefully where you’ll get proper and easy to follow instructions to perform HP Laptop factory reset on your own. 

How to Reset HP Laptop [1+1 Easy Hacks]

Here we are going to discuss two simple procedures using which you can perform Factory Reset on your HP laptop. Both these methods are equally effective and you can try any one depending on whether you can access your Windows system to factory reset your HP laptop in a correct manner.

First Method: Resetting Using Windows Settings

If the system is functioning well and you are able to use the desktop, then you can reset the laptop easily by from the Settings app. Here are the steps you need to perform to do this: 

  1. First of all, press the S and Win key both at the same time from the keyboard to open the Search bar.
  2. Then, type “reset this PC” in the search bar. Hit the Enter key to open System Settings. 
  3. Once you enter the Recovery Settings window, tap on the ‘Get started’ button located underneath the ‘Reset this PC’ option. 
  4. Now, you will get to see two options. They are ‘Keep my files’ and ‘Remove everything.’ Choose any one of them depending on your requirements. 
  5. On the next page, you will be informed that there is a chance of data loss. You will also see the list of all the installed applications on the system. 
  6. Afterward, you will be asked to confirm the action before the resetting process commences. 
  7. Tap on the Reset button to start the resettings process. 

Before clicking on the Reset button, you have to confirm that you have successfully created a back up of all the files and folders of the system. Once the resetting process is completed, restart the system to apply the changes. 

If you are unable to access Windows, then you can perform the resetting procedure using the Recover Environment. 

Alternative Method: Resettings Using Recovery Environment

Another workaround that can help you reset your HP Laptop is using the Recovery Environment. It can help you when you are unable to open the desktop page of the system in the normal way. 

Or, if there are any technical difficulties in the system, then also you can go with this. But, before going to apply the steps below, you have to make sure that all the existing data of your computer is backed up. 

Now, you can perform these steps to factory reset the laptop through Windows Recovery Environment:

Step 1: 

In the beginning, you have to make sure that the laptop is turned off and all the external devices like printers and USB drives are disconnected. If you have recently added any internal hardware, then that also needs to be removed. 

Step 2: 

Now, press the Power button of the laptop and immediately press the F11 key repeatedly until it redirects you to the ‘Choose an Option’ screen. Now, tap on the Troubleshoot button. Then, click on ‘Reset this PC’ from the next screen.   

Step 3: 

After that, you will be asked to choose an option, Remove everything, or Keep my files. 

If you wish to keep the data, tap on the ‘Keep my files’ option and then tap on the Reset button. It will start to reinstall the Operating System. Once it completes the reinstallation, it will restart the system automatically. 

If you want to remove all the files and folders from your computer, tap on the ‘Remove everything’ button. Afterward, perform the following steps: 

  • If you only wish to delete everything from the drive where Windows is stored, tap on the ‘Only the drive where Windows is installed’ option. Or if you want to delete all the data of the system, then tap on the ‘All drives’ option.
  • If you want to delete just your files, then tap on the ‘Just remove my files’ option. Or, click on the ‘Fully clean the drive’ option to clean the drive. 
  • Finally, tap on the Reset button to start the resetting process.  

After completing the resetting process, you can restart the system to save the changes. Now, you have successfully factory reset the HP laptop. 

These two ways are enough to factory reset an HP laptop. Hopefully, one of the two will definitely help you to perform Factory Reset on your HP laptop. 

09Jan/20

HP Touchpad Not Working [Fixed] – 11 Easy Methods

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HP Touchpad Not Working

While working on your HP laptop, you may t times find that the HP touchpad is not working properly. As a result, it restricts the touchpad from operating properly thereby hampering your work.

Generally, this problem appears when the touchpad driver has not been updated properly. This is an annoying problem but can be solved easily on your own. 

Causes behind HP Touchpad Not Working

There are several reasons for the occurrence of this problem. Below we are going to list some of the causes that might be responsible for this error.

  • Corrupted or faulty touchpad driver
  • Missing Windows files or registry files
  • An outdated version of the Operating System
  • If the ETD service is disabled
  • Incorrect touchpad settings

How To Fix HP Laptop Touchpad Not Working

Here we will be discussing all the effective and useful methods that can help you get rid of the ‘touchpad not working’ problem on HP laptop. Therefore, follow and implement them as instructed below.

Method 1 – Restart the HP Laptop

The first thing that you should do is restart the HP laptop. Sometimes, restarting the HP laptop can solve many issues that you encounter. After restarting the HP laptop, check if the issue has been fixed or not.

Method 2 – Enable the Touchpad 

If the Touchpad feature is disabled then obviously the HP touchpad will not work. Therefore, you should enable it by following these steps:

  1. Press the Windows Home button and X key to open the WinX menu list and then select Settings.
  2. When the Settings window opens, double-click on the Devices section and then select the Touchpad tab on the left panel.
  3. From that section, move the toggle from OFF to ON to enable the touchpad feature. 
  4. After doing this, check if the HP laptop touchpad works properly or not.

Method 3 – Enable the Touchpad in Mouse Properties

Enabling the touchpad feature from the Mouse properties can also get rid of this problem on your HP laptop. To turn this feature on, follow the undermentioned steps:

  1. Press the Windows button and R key together to launch the Run box.
  2. Type main.cpl and then click on the OK option or hit the Enter button.
  3. From the Mouse Properties window, go to the touchpad device settings tab and then select Touchpad.
  4. After that, click on the Enable option to turn it on. Then click on Apply followed by the OK button to save the changes.

Method 4 – Enable the ETD Service

If the ETD service is stopped then you may encounter the ‘touchpad not working’ problem on the HP laptop. So, you need to enable it by following these steps:

  1. Press the Ctrl + Shift + Esc buttons together to launch the Task Manager window.
  2. When you are in the Task Manager window, move to the Services tab.
  3. In that tab, locate the ETD service, right-click on it and then choose Start service to enable it. 
  4. Then reboot the HP laptop and check if the issue is solved or not.

Method 5 – Run the Hardware Troubleshooter

Running the hardware troubleshooter can also eliminate this touchpad problem on the HP laptop. To know more about it follow the directions given below.

  1. Right-click on the Start icon and then select Settings.
  2. When you are in the Settings window, go to the Update & Security section and then select the Troubleshoot tab on the left panel.
  3. Scroll down the page until you find the Hardware and Devices section, select it and then click on the Run the troubleshooter option.
  4. Windows will find the problems and you can resolve it by clicking on the Appy fix option.
  5. Once the troubleshooting process is complete, restart your HP laptop and then check if the issue is resolved or not.

Method 6 – Set the Touchpad to No Delay

Sometimes, turning off the touchpad delay can also eliminate the ‘touchpad not working’ issue on the HP laptop. Let’s take a look at the steps given below:

  1. Hit the Windows Home button and then click on the Settings icon.
  2. Navigate to the Devices section and then select the Touchpad tab on the left navigation pane. 
  3. On the right, set the delay to No delay (always on) under the Touchpad section.
  4. After performing these steps, restart the HP laptop.

Method 7 – Install the Latest Version of the HP Laptop Touchpad Driver

An older version of the touchpad driver can cause this issue on the HP laptop. Therefore, you must keep the driver up to date. To update it, follow these directions cited below:

  1. Press the Windows Home button and R key to open the Run dialog box.
  2. Type devmgmt.msc and then click on the OK option or press the Enter button.
  3. When you are in the Device Manager window, look for Mice and other pointing devices, select it to expand the section.
  4. Right-click on the Touchpad driver and then choose the Update Software Driver option to begin the update process.
  5. Once the update process is complete, reboot the HP laptop and then check if the problem still persists or not. 

Method 8 – Change Power Management Options

Changing the power management options can also solve the HP laptop touchpad not working problem. Perform the following steps:

  1. Open the Device Manager window.
  2. Locate and select the Mice and other pointing devices to expand the section.   
  3. Right-click on the Touchpad and then choose Properties.
  4. From the Properties window, move to the Power Management tab and then unmark the box next to ‘Allow the computer to turn off this device to save power’ button.
  5. Reboot the laptop and then check if the touchpad works correctly without any problem.

Method 9 – Reinstall the HP Laptop Touchpad Driver

The ‘HP laptop touchpad not working’ problem can be caused by a corrupted touchpad driver. Therefore, you need to remove the touchpad driver and then install it again. 

  1. Press the Windows Home key and select Device Manager.
  2. From the Device Manager window, locate and select the Mice and other pointing devices section to expand the same.
  3. Right-click on the Touchpad driver and then choose the Uninstall device option.
  4. Once the uninstallation process is complete, restart the laptop and then try to reinstall it.
  5. To install it, go to the Device Manager window and then click on the Scan for hardware icon option at the top menu bar.
  6. Now the system will find the available driver and then install it automatically.
  7. After the installation completes, reboot your HP laptop and then check if it solves the problem or not.  

Method 10 – Update the Operating System

If you are using an older version of the Operating System then you can face this problem on your HP laptop. So, you should update the system as soon as possible. Here’s how to do that:

  1. Press the Win + I buttons at the same time to launch the Settings window.
  2. Navigate to the Update & Security section and then select the Update tab.
  3. In the Update tab, click on the Check for updates option to find the available updates.
  4. If any updates are available, then you will get an option Update, click on it to begin the update process.
  5. Once the update process is complete, the laptop will restart automatically. 

Method 11 – Run System File Checker Tool

Corrupted system files can also result in the ‘touchpad not working’ issue on the HP laptop. So, you should repair them with the help of the System File Checker tool.

  1. Press the Win + X keys to open the WinX menu list and then select Command Prompt(Admin).
  2. Type SFC/scannow in the Command Prompt window and then hit the Enter button.
  3. Once the file checker completes executing, restart the laptop.

We hope following the above methods, you can easily get rid of the “touchpad not working” issue on the HP laptop.   

05Jan/20

HP Laptop Won’t Turn On [Quick Fix]

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HP Laptop Won’t Turn On

There are various reasons due to which the HP laptop won’t turn on. If the HP laptop is running out of battery or if the battery is damaged or unable to supply power to the laptop, then the laptop fails to get switched on.

Sometimes, if there is a conflict between the external hardware and your device, you might need to deal with this problem. 

Occasionally, due to the connected external devices, mismatch BIOS settings, outdated device drivers can also lead to this issue. Once this issue occurs, press the Power button, you might note that nothing appears on the display.

This is where you need effective solutions to fix the issue. Thus, go through the solutions listed below.

Solutions to Fix HP Laptop won’t Turn On issue

Go through the rest of the content if you note the laptop won’t turn on. Proceed in the exact sequence mentioned below:

Solution 1- Check the Battery and Power Supply 

In the beginning, you have to troubleshoot the battery issue. Check out the following points.

  1. If there is no power adapter, make sure that the battery is working properly. In case, it is damaged, then immediately replace it with a new one. 
  2. Then, try to restart the HP laptop. Else, you can also remove the battery and after that press the Power button and check if the issue has been resolved or not.
  3. In case, you use the power charger as the power source for the HP laptop, the first thing that you have to do is to check the charge port as well as the power cable. Ensure that there is no problem. 

If the AC adapter or charger cable is unable to power on the HP laptop, then it might be broken or damaged. In such a scenario, replacing it can be a good choice for you.

Also, you can use another AC adapter in order to turn on the HP laptop. Unfortunately, if the issue still persists, move to the next remedy.

Solution 2- Remove all the External Devices

As said earlier the external devices connected to the laptop can lead to this issue. In such a condition, you have to disconnect all the external peripherals from your device. 

In order to do so, first, turn off your HP laptop. After that, remove all the external peripherals from the laptop including USB drivers, docking stations, and printer. Wait for sometimes, again press the Power button and try to turn on the HP laptop.

If the device normally turns on, you have to find out the cause of the problem. For that, turn off the laptop. Next, try to connect one hardware device each time and turn on your device. 

In case, after plugging a device the HP laptop becomes turn off, that device is the reason. Now, in order to work it properly, update that driver to its updated version.

If even after pressing the Power button but the situation remains unchanged, try the next solution.

Solution 3-  Try to Hard Reset

Millions of users find this solution helpful. To perform the task, first, make sure that the HP laptop is turned off. 

In case, an external peripheral is connecting to the laptop, you are strongly advised to disconnect them all. Next, unplug the power charger from the computer as well as remove the battery.

Afterward, you should press and hold the Power button for near about 30 to 40 seconds and shut down the laptop. Then, plug in the power adapter. Press the Power button in order to turn on the HP laptop.

Finally, insert the battery back within the laptop. Reboot the device and if you are still dealing with the issue, go through the next solution.

Solution 4- Check the BIOS Setting

Though the solution is provided for Windows 10 OS, yet it is applicable to Windows 7 and Windows 8 versions also. 

To implement the task, press and hold down the Power button for 5 to 10 seconds to shut down the device. Wait for sometimes. Again press the Power button and turn on the HP laptop.

After booting, press and hold the F10 key until you see the BIOS settings window. Thereafter, press the F9 key and choose the Yes button. Afterward, press the Enter key to restore the BIOS to the default settings.

Close the BIOS window and reboot your HP laptop. Now, you can normally use the HP laptop.

Solution 5- Boot the Laptop into the Safe Mode

First, power off the device. Once the device boots successfully, immediately press the F8 key. On the next screen, navigate to the bottom and choose the Safe Mode option. After that, press the Enter key to run your device into the Safe mode.

Alternatively, tap on the Start menu. Enter ‘msconfig’ in the Search box and hit the Enter key. Double-click on the first search result to open the System Configuration window. 

Under here, select the Boot tab and afterward, select the Safe Boot option. Next, choose the ‘Minimal’ radio option.

Tap on OK and when you see the Restart option, click on it. Now, the HP laptop will start in Safe mode.

Solution 6- Update the Device Driver

The above five solutions are not workable for you? It is highly recommended to update the device driver to its best suitable version.

For that, go through the Device Manager by using the Start menu. Within the Device Manager, double-click on the device that you want to update.

Next, right-click on the device and choose the Update Driver option. On the next page, select the box next to the ‘ Search automatically for updated software’ option.

Wait for sometimes, depending on the file size and the updating procedure might take some time. When finished reboot your device and these solutions should fix the problem.